We had our first opportunity to work with Jason W. on Halloween 2015 (Husbands Birthday.)
We had been having water showing up on the basement floor for a couple months. Never expecting the problem he found. The previous owner had drilled a hole to hang pictures in the living room wall and it affected the upstairs sewer pipe, it was patched and after 7 years of use it weakened the patch. Jason had his work cut out for him, His work was superb as organized, neat and explaining what it would entail. He worked very diligently and left our home as neat and clean as he found it. It was a week before Christmas before we could get all the other repairs done.
Our second experience was replacing a hot water heater… our request for Jason pleased us very much. He did a superb job again and his delightful attitude, politeness and thoroughness left us with confidence that the job was well done.
We will definitely recommend the company to others in the future."
"Thank you so much for your help today! It was greatly appreciated. You guys are the best! You will be my go to guys always. Thank you!"
"From the initial call to final payment, we could not be more pleased. I located your service through the Tom Martino network and took a change that we would be taken care of from start to finish. We were not disappointed. It is a stressful time when there is a flood in the basement and when you are unable to use water not to mention the cost involved to replace the main line.
Emily, Nanette, John and Jerry, Kieth and Alonzo (and crew) were superstars. We are grateful we had such a superb crew working for us. John and Jerry came in and took care of business on day one along with Kieth and his knowledge of finding and locating the backup of our main. Sure, the news was troubling but finding out that Alonzo and his fine team could be here the next day was fantastic! Everything was taken care of and all we really had to do was sit back and watch and figure out how we were going to pay! We want to give a special Thanks to Alonzo and his team for working so hard each day to get the new pipe in and for leaving our yard looking virtually untouched when the job was completed. Alonzo also felt that an additional hole in our driveway was unnecessary and for that we are extremely grateful!
Thank you again to everyone involved."
"Quick & competent work done to high satisfaction. Darrell Begay provided quick service and very professional work when he came to install a new toilet seat. We had not been able to do the work ourselves, so it was a relief to have Darrell and Done Plumbing get here so quickly to take care of the task. We appreciate all Done as done for us"
"Just a note to tell you of our recent positive experience with Kieth Croft. We found him to be friendly, knowledgeable, & efficient. When an issue arose with the clean-outs, Kieth quickly resolved it to our satisfaction & to the way he had previously described. From the estimate to the conclusion of the project we had confidence in Kieth. He is a good ambassador for your company."
"Just a note of thanks for being the Best plumbing and heating company. I have used you often and have been impressed every time. I called for a drain cleaning and was told a technician could come the same day. He arrived an hour ealier than was quoted, was very professional and did a great job at a very reasonable price with my coupon that he honored. I would never use another company and would recommend you to anybody that needs help. The technician that did such a great job was Austin, but every technician you have sent has been the best Thanks again for such a wonderful company"
"It was very professional, prompt & the technician explained many things well. Very happy throughout the whole process - from the customer service rep who answered the phone this morning to the technician explaining building codes to me
"Thomas came right on time and he did an excellent job of two faucets. Under the sink one was leaking. If we ever need plumbing work again (and this is an old house that may continue to need more work) I certainly hope that Thomas can come! He also has a very friendly, sunny personality along with his great professionalism."
"As always we had a good experience with Thomas & all concerned. For the amount of repairs that had to be done unexpectedly everything was dealt with care and real kindness - under the circumstances I would say Thomas went above and beyond what was demanded of him - Thank you Thomas."
"Darrel is the only rep I've had for plumbing problems that told me the truth about what was causing backups in my kitchen! Yay Darrell!! Honest, friendly and extremely knowledgeable."
"This difficult assignment was done with professional expertise! Jeremy was professional, polite, & efficient. It (the blockage) required him to access the plugged section in the basement by a vent on the roof. His success in opening the closure was such a great relief. The recommendation to Done Plumbing was from one of my special friends. Thank you."
"Obviously, I am no plumber; however, I do get by on smaller jobs. I had started one job and found that I could not finish it. I called done and spoke to a very nice dispatcher who assured me that I would receive a visit from a technician within an hour. In 15 minutes, I had a call from the technician letting me know he had arrived. He assessed the issue, fired up the torch, tested his work and was done before in minutes (well, it seemed that way). I think it took longer to write up the invoice. Needless to say, by the time the 1-hour window had expired for his arrival, he had completed the work and was sitting in his van getting ready to drive away. This is the first plumbing company that I would recommend to anyone, but there are plenty that I could warn you against. Thank you all for a quick response and job well done."
"Darrell was professional and bled all of our lines in the house. I noticed this because I had pressure built up in the bathroom bath tub faucets after the last plumber had worked on the faucets in the bathroom."
"Great Service. Gavin was very pleasant and made me feel comfortable with the work they did before & after. I felt good about the work that was done, along with the clean up."
"The Best! Joe is so experienced he was able to figure out problem right away and then resolve. He also took time to write specifics for the management company of mobile home park to rectify problem of having no handle to turn off main! We will ask for Joe again if ever need arises! Thank you!"
"I will definitely recommend Done to Friends & Family. Gavin and Ronnie were very friendly, professional, and helpful. They explained what they were doing throughout the job process and allowed for questions to be asked. I would highly recommend them for future jobs."
"John was awesome! John came in and explained how he was going to clean the drain. He was very knowledgeable and professional. Because of John, I will be using Done! Plumbing again! (hopefully not though!)"
"Fabulous! Thomas was great! Very professional and courteous. He Worked quickly, explained the problem and solutions, and we were very happy to have him in our home! We would definitely call again in the future!!"
"Professional, Efficient, Friendly.
Thomas was very helpful in identifying a water leak which happened to be part of the HVAC system. This was an appointment with a technician the same day to get the repair done. Very pleased."
"Very pleasant. Steve was very efficient and professional. He had the work done faster than anticipated. I will call in the future for other work I need."
I got your email from the call center. So, if your are not Chris D's boss, I'd appreciate you forwarding this to whoever is. The subject of the email should be "Chris D Rocks."
Normally, having my bathroom explode on a sunday afternoon would be enough to put a damper on my day. Gratefully, gladly (extremely cool-ly) you sent us Chris who set about figuring out what needed to be done with a skill and speed I hadn't experienced in this sort of situation before.
At first, I thought this was going to be a fairly straightforward rooting job (we've had roots in our lines before) but it quickly turned into a toilet-removing, floor-demolishing, bolt-replacing ordeal that would have driven me crazy if Chris hadn't been so knowledgeable, creative, calm, and skilled. He answered every question in depth, put my house back in working order and performed every aspect of his job with outstanding skill.
Seriously, the man's a real professional. I love this guy.
We have been repeat customers for years and Chris is the reason we'll continue to be.
Sincerely and gratefully,"