HVAC Install – What to Expect

New HVAC equipment is one of the most expensive investments many people will make for their home, and most homeowners will only go through the process once. To help you understand the process and set your mind at ease when selecting Done Plumbing & Heating, we have compiled a list of what to expect before, during, and after the installation process.

BEFORE INSTALLATION:

Evaluation: Your Comfort Advisor will evaluate your home, including current equipment and duct systems, to present options for new equipment. With improvements in technology and efficiency over the last 15 – 20 years, matching equipment to what you have today may not be your best option, and may not even be available any more.

Options: Your Comfort Advisor will present your options, giving you pros and cons of different equipment so you can make the best decision for you and your family.

Scheduling: Once equipment is selected, your Comfort Advisor will work with you and our dispatch team to select an install date. Depending on the equipment selected and the complexity of the installation, it may take 1 – 3 days for completion (most installations are completed in 1 day).

Coordination: Your Comfort Advisor will complete an internal Installation Form that outlines the equipment to be installed, parts and tools needed, and additional instructions necessary for the installation team, detailing the proper installation of your new equipment. They will also discuss final payment arrangements once the installation is complete.

DAY OF INSTALLATION:

Setup and Arrival: Please ensure that there is a clear path through your home to the location of the installation. We will be using dollies to transport the old equipment out of your home and the new equipment in.

(Unless other arrangements are made). They will load the equipment, parts, and tools required and arrive at your property fully ready for installation. You will receive a phone call from our dispatch team when they are en route to your home. In some instances the installation team may arrive without the equipment, and our office will arrange delivery once they are on-site.

Installation: Your install team will begin by removing any old equipment that is being replaced. During this removal, they will disconnect the equipment from duct work and any other parts of the system that will remain in place.

Your install team will install your new equipment, reconnecting to your duct system, and make any building code upgrades necessary to legally meet current code requirements (note: some codes, including electrical improvements, may incur additional cost). Once the equipment is fully installed, the install team will show you the equipment and help you understand its operation. This includes your new thermostat (if applicable).

AFTER INSTALLATION:

Final Payment: Arranged ahead of time, the installation team will capture final signatures and collect final payment (less any deposits).

Warranty: Rest easy knowing that your new equipment will continue providing you comfort. The manufacturer’s parts are covered by a 10 year parts warranty (we register
the equipment with Carrier so you don’t have to), the labor warranty will depend on the equipment you selected:

Comfort Series = 2 years
Performance Series = 5 years
Infinity Series = 10 years

1ST SERVICE CLUB:

As part of your purchase, you will receive a 1 year free bronze level membership to our 1st Service Club. This membership gives you access to exclusive benefits during active membership:

Waived trip charges for any future service calls (including plumbing). A $59 Value!
15% discount on services
Priority scheduling over non-emergency and non-member appointments
Member dedicated phone line
One free annual inspection (see 1st Service Club brochure)
Membership can be renewed after the 1st year for $14.95 per month

NOTE: If you have an existing membership, you will receive one free bonus inspection to be used in the next 12 months.

DID YOU KNOW?

As of 1 January 2023, a new energy efficiency standard is in effect known as SEER2. HVAC systems manufactured after this date give a more reliable efficiency rating and the minimum standard has been raised. This change comes at a price. 2023 HVAC systems could be $2,000 or up to 20% more expensive. The good news is that we are able to continue selling 2022 inventory while stock lasts. Reach out today to grab a less expensive unit.

We proudly serve the needs of the Metro Denver area including:

Helpful Tips

Reviews

“This past week I had the need for a plumber and I reviewed the telephone book and selected from the advertisements your company to attend to the matter. The company sent Austin Steinbach to attend to and review the problem. He is a very knowledgeable young man who communicates well and does his work in a very thorough and professional manner. I was very satisfied with his service. Mr. Steinbech is a credit to your company. Very often in communities someone asks whether they are aware of a plumber or other technician that can be recommended. In this regard, I am comfortable in recommending Mr. Steinbech and your company. Thank you for the service rendered.”

~ Theodore B Littleton, CO

“Quick & competent work done to high satisfaction. Darrell Begay provided quick service and very professional work when he came to install a new toilet seat. We had not been able to do the work ourselves, so it was a relief to have Darrell and Done Plumbing get here so quickly to take care of the task. We appreciate all Done as done for us”

~ Lindsay B. Centennial, CO

“Just a note to tell you of our recent positive experience with Kieth Croft. We found him to be friendly, knowledgeable, & efficient. When an issue arose with the clean-outs, Kieth quickly resolved it to our satisfaction & to the way he had previously described. From the estimate to the conclusion of the project we had confidence in Kieth. He is a good ambassador for your company.”

~ Janice & Roald B Lakewood, CO

“Just a note of thanks for being the Best plumbing and heating company. I have used you often and have been impressed every time. I called for a drain cleaning and was told a technician could come the same day. He arrived an hour ealier than was quoted, was very professional and did a great job at a very reasonable price with my coupon that he honored. I would never use another company and would recommend you to anybody that needs help. The technician that did such a great job was Austin, but every technician you have sent has been the best. Thanks again for such a wonderful company”

~ Karla W Golden, CO

“It was very professional, prompt & the technician explained many things well. Very happy throughout the whole process – from the customer service rep who answered the phone this morning to the technician explaining building codes to me.

~ Lana A. Westminster, CO

HVAC Install – What to Expect

BEFORE INSTALLATION:

DAY OF INSTALLATION:

AFTER INSTALLATION:

1ST SERVICE CLUB:

DID YOU KNOW?

Let’s be honest: Nobody thinks about their plumbing and heating until there’s a problem.

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